PURCHASE - SALE RULES
1. General provisions
1.1. These rules for the purchase and sale of goods (hereinafter - the "Rules") determine the general conditions for using the online store www.amberpowder.eu (hereinafter - the "Store").
1.2. The goods listed in the store are sold to the Buyer by UAB "Švaros sprendimas", registered office address: Sudervės st. 14С, LT-14192, Avižieniu km, Vilnius region, legal entity code 300559932, VAT taxpayer code LT LT100002365018 (hereinafter - the "Seller").
1.3. These Rules are a binding legal document for the Buyer and the Seller and from the moment the Buyer orders and pays for the Goods, they become the Goods purchase and sale agreement concluded by the parties (hereinafter - the Agreement).
1.4. The Buyer is deemed to have familiarized himself with the rules upon ordering the Goods.
1.5. The seller reserves the right to change, amend or supplement the Rules. When ordering Goods, the Buyer is subject to the Rules in force at the time of placing the order.
2. Registration and processing of personal data
2.1. The Buyer, in order to use the Store and buy the goods offered in it, loads the selected Goods into the Shopping Cart, presses the "BUY" button and after confirming that he has read the rules and filling in his personal data (name, surname or legal entity name and code, phone number and_cc781905-5cde -3194-bb3b-136bad5cf58d_ after choosing the delivery method, submits the order for further execution (follows the steps related to the payment of the Goods, as specified in Clause 3.2. of the Rules).
2.2. The buyer is responsible for the accuracy, correctness and completeness of the data provided during the order. If the data provided by the Buyer changes, he must immediately inform the Seller about it.
2.3 By providing his data, the Buyer simultaneously grants the Seller the right to collect, accumulate, systematize, use and process for the purposes provided for in these Rules all and any personal data that the Customer directly or indirectly provides when placing an order for Goods in the Store.
2.4. The personal data provided by the buyer will be processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data.
2.5. The Buyer's personal data will be used in the sale and delivery of goods, issuing accounting documents, returning overpayments and/or money for goods returned by the Buyer, and fulfilling other obligations arising from the purchase and sale agreement.
2.6. The personal data provided by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller cooperates in the delivery of Goods and/or other services related to the submission or fulfillment of the Buyer's order.
2.7. The Seller may use data not directly related to the Buyer's person, i.e. data about purchased goods, for statistical purposes. Such statistical data will be collected and processed in such a way as to prevent the disclosure of the Buyer's personal identity or other personally identifiable data.
2.8. The buyer's personal data will be stored no longer than required by the established purposes of data processing. When personal data become no longer necessary for the purposes of their processing and/or when the set storage period expires, they will be destroyed.
3. Product prices, payment procedure
3.1. Goods are sold to the Buyer at the prices valid in the Store at the time of placing the order.
3.2. SEPA Direct Debit (SDD).
SEPA Direct Debit (SDD) is a widely used payment method in the euro area. SDD is available to anyone with a EURO account with an IBAN number. SEPA Direct Debit is a SEPA-compliant service.
IBAN (international bank account number) is the international bank account number format used by banks to credit funds to a beneficiary's account. IBANs are used in the European Union and some other countries for international and domestic money transfers.
3.2.1. Bank transfer.
After placing an order in the online shop https://www.amberpowder.eu you will receive an information email to the email address provided with the payment details. When making a payment according to the details - please indicate the order or invoice number in the payment method. For faster order processing, you can send a copy of the payment to office@amberpowder.eu. If you choose the payment method "Bank transfer", the goods are reserved for 2 working days. If we do not receive payment within the specified period, we will cancel the order. The order will be executed after receipt of payment.
3.2.2. PayPal
PayPal is an international online payment platform (VISA, MasterCard, Maetro, American Express cards; Credit and debit cards; Electronic money; Many other payment methods). The PayPal website can be found at www.paypal.com.
4. Delivery of goods
4.1. The store's sales are carried out and the goods are delivered throughout Lithuania. The minimum amount of the shopping cart is EUR 21.99.
4.2. Goods are delivered through any DPD Pickup, LPExpress or Omniva parcel self-service terminal in Lithuania.
4.3. The following fees apply for the delivery service:
4.3.1. In Lithuania through DPD Pickup, LPExpress or Omniva parcel self-service terminals - 3.00 EUR.
4.4. Terms of delivery of goods:
4.4.1. when delivered through a DPD Pickup self-service terminal or point - within 2-4 working days.
4.4.2. when delivered during the self-service term of Omniva parcels - within 2-4 working days.
4.4.3. when delivered through the self-service term of LPExpress - within 2-4 working days.
4.5. After selecting delivery to the self-service terminals of all the listed shipments 4.3.1. point, the goods are delivered to a specific parcel self-service terminal specified by the Buyer and must pick up the goods within the terms of the Goods storage terminal applied by Omniva, LPExpress or DPD Pickup.
4.6. If the delivery of the goods is impossible due to the fault of the Buyer or due to circumstances beyond the control of the Buyer, the goods are not re-sent (except for the cases when the Buyer pays for the re-delivery of the goods), and the money paid in advance for the goods is returned after deducting the goods delivery fee.
4.7. The buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller and/or DPD Pickup, LPExpress or Omniva employees. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of the goods.
4.8. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
4.9. During the delivery of the goods, the Buyer must check the package of the package and the condition of the delivered Goods, if the Buyer does not check the package of the package and the condition of the Goods and does not record data on the damage/defects of the package of the package and the Goods, the package is considered delivered undamaged, and the delivered Goods are of good quality and suitable. When picking up goods from Omniva/DPD Pickup/ LPExpress parcel self-service terminals, after recording damage/defects to the package and the Goods, the Buyer must immediately inform the Seller and/or representatives of UAB "Omniva"/ representatives of UAB "DPD LIETUVA"/ representatives of AB Lietuvos Paštas.
International delivery: use the contact form on the website or contact office@amberpowder.eu. Please provide the exact product name, quantity and delivery address. We will contact you.
5. Abandonment of the contract. Exchange and return of goods
5.1 The buyer has the right, without giving a reason, within fourteen days to return the goods and cancel the distance contract, by notifying the seller in writing by e-mail. by e-mail office@amberpowder.eu no later than within 14 (fourteen) calendar days from the day of delivery of the goods or the day of conclusion of the Agreement (if the goods have not yet been delivered at the time of cancellation of the Agreement).
5.2 After submitting a written notice of withdrawal from the contract, the Buyer must return the product (if it was delivered) within 14 (fourteen) calendar days at the latest by sending it to the Seller's registration address. The Buyer bears only the direct costs of returning the goods, except in cases where these costs are borne by the Seller under the contract or when the Seller has not properly informed the consumer that these costs will have to be borne by the consumer.
5.3 The Seller shall return to the Buyer all amounts paid by the latter for the purchase and delivery of the Goods no later than within 14 (fourteen) calendar days. The Seller has the right not to return the amounts paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the Goods have been sent to the Seller.
5.4 For the reasons specified in Clause 5.1 of the Rules, the returned Goods must be undamaged, have not lost their commercial appearance (unremoved and undamaged labels, untorn protective film, etc.), usable properties and cannot be used. The product must be returned in the original packaging, in the same set as the Buyer received, with the purchase of the product and other documents. If the product is not fully assembled, damaged, untidy or not properly packed, the Seller has the right not to accept the product, not to exchange it and not to return the money paid by the Buyer for the product.
5.5 The Buyer who has purchased low-quality Goods and has recorded this in accordance with the procedure set out in Clause 5.1 of the Bidding and Sale Rules, within 14 (fourteen) calendar days from the delivery/receipt of the Goods, has the right to contact the Seller with a request:
5.5.1 replace with an analogous product of suitable quality;
5.5.2 reduce the purchase price of the Goods;
5.5.3 unilaterally terminate the Agreement and return the paid price of the Goods.
5.6. In the case specified in Clause 5.5.1 of the Rules, the Seller covers the costs of returning the Goods and the delivery of similar goods.
5.7 In the case specified in Clause 5.5.3 of the Rules, the Seller returns the price of the Goods paid to the Buyer, including delivery costs, and also covers the costs of returning the Goods to the Seller.
5.8. In all cases, the money will not be returned to the Buyer for those Goods that were obviously intentionally or due to carelessness damaged by exposure to water, high temperature, sharp objects, etc., and the Buyer did not detect and record the relevant violations in accordance with the procedure set forth in Clause 4.9 of the Regulations.
5.9 If the Buyer does not receive the Goods he ordered, the Buyer shall inform the Seller of this within 3 (three) working days at the latest, and the latter undertakes to replace them with suitable Goods at his own expense.
5.10 In the event that the Seller does not have the ordered Goods, he returns the money paid for the Goods to the Buyer no later than within 14 (fourteen) calendar days from the day of ordering the Goods, accordingly informing the Buyer about the situation.
5.11 The buyer, who believes that his rights and legitimate interests have been violated by UAB "Švaros sprendimas", has the right to apply with a request to the State Consumer Rights Protection Service, at Vilniaus St. 25 LT-01402, Vilnius, website address https://www .vvtat.lt/ or using the centralized electronic platform - EGS https://webgate.ec.europa.eu/odr or apply to the court.
6. Exchange of information
6.1. The Seller sends all messages and otherwise communicates with the e-mail address or phone number provided by the Buyer.
6.2. The buyer sends all messages and questions and otherwise communicates by e-mail. by mail to office@amberpowder.eu. or by phone (+37063300004).